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Incident Management

At Overark, we view incident and loss management as a critical link in the overall client value chain. We support the control and management of all events, however caused and regardless of how resolution will be funded. We look at the overall risk rather than just the insured claim process.

overark-incedent-callcentreThat means focusing not only on managing the claims cycle from initial communication to final resolution more efficiently and effectively, but also on capitalising on the insight this provides to help control and reduce your total cost of risk through accurate and timely data.

Our approach combines the speed of resolution of an automated system for more straightforward events, with the close-contact, in-depth claims handling abilities of our sector-specific specialists for more complex loss scenarios. This combination enhances productivity, reduces turn-around time, ensures payment at the appropriate level and boosts overall control.

Our incident handlers are all Housing Association experts, highly experienced in dealing with loss situations from the everyday to the ‘1 in 100’. That experience means we are able to consistently deliver the highest standards of claims excellence. Further, it guarantees that we apply the most stringent of governance and compliance procedures throughout.

Satisfactory resolution is only part of the incident management process in our view. We work closely with each client to help analyse the resulting information, spotting key trends, pinpointing hotspots and providing detailed intelligence to support your risk capital decision making. Overark has created a direct link from incident management to risk management enabling our clients to target risk profile improvement.

Using the latest technology, we maximise efficiency at all stages and also allow clients to closely monitor each claim as it develops. Our platform enables 24/7 access to live data, the ability to generate bespoke reports, and the opportunity to analyse historic data.

“This combination enhances productivity, reduces turn-around time, ensures payment at the appropriate level and boosts overall control”